Frequently Asked Questions
Everything you need to know about our handcrafted collections and services.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. For international orders, please allow 10-15 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the products at Shepherds Arts handmade?
Many of our featured collections are handcrafted by skilled artisans. We prioritize quality craftsmanship and unique designs to ensure every piece meets our high standards of excellence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.